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Billing Disputes with Moving Companies .:

There are two types of estimates:

  • Non- binding estimates

  • Binding estimates

    Non-binding estimates give you a general idea of the cost of your move. Movers are not held to non-binding estimates and the final charges can be higher or lower than the estimated amount. The actual cost of the move will be in accordance with the mover's published tariffs and the mover is legally obligated to collect this amount. With the binding estimate, the most the mover can collect is 110% of the original estimated amount at the delivery time. If there are any more charges over this amount for additional costs you are required to pay that within 30 days. If you requested or require more services than those included in the bill, the mover is allowed to demand payment for those services at the time of delivery. With a binding estimate, you pay the price set even if the shipment weighs less or more. This only covers the goods listed on the estimate. Adding extra items to the move's invalidates the agreement. A mover has the right to charge extra for any additional service that necessitates the completion of the job, even if the customer did not order it. For example, you may believe that a table that was broken during the move is worth $2000, but the mover claims it is only worth $100 because the table was damaged prior to loading. If you feel that you have been overcharged, you may file a claim for overcharge with the mover. If you receive an unsatisfactory response from your mover, you may wish to contact the Federal Highway Administration.

    More information on moving company complaints or disputes:

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