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Delay of Service Claims on Moving Companies 
A mover is obligated to pick up and deliver shipments on
the requested date or time or during the time period stated
on the "Bill of Lading." This is called "reasonable dispatch."
An inconvenience claim may be filed with the mover should
these dates be missed. The amount of money that this type
of claim is worth equals the expense incurred during the
delay in your shipment. Be sure to keep all receipt's for
goods and services during the delay. Should you wish to
file such a claim, it must be done within 9 months of the
date of delivery of your shipment. Some movers ship goods
under a different arrangement. They have different guaranteed
pickup and delivery dates. This agreement usually has a
different time period, (30 days). You must file the claim
in the time period given in the mover's tariff. Should the
mover respond unfavorably, you may contact the Federal Highway
Administration.
Federal Highway Administration (HPS-10)
Office of Motor Carriers - Room 3100
400 Seventh Street, SW
Washington, DC 20590
More information on moving company complaints or disputes:
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