Loss and Damage Claims with Movers
If the shipment is currently in transit and you have a
complaint about a late pickup or late delivery, or if the
dispute is about the quality of service received or the
charges due under a binding or non-binding estimate (or
any other non-eligible type of dispute), you have the option
of pursuing the matter through civil action or by filing
a complaint with the Federal Highway Administration.
If Your Complaint is about lost or Damaged Articles?
If the move was intrastate (moves between 2 points in
the same state) or local, you should contact the appropriate
state regulatory agency or the state attorney general office
that oversees such matters within your state.
If the dispute is about loss or damage that occurred during
an interstate move, you should file the claim with the carrier
first. Claims eligible for arbitration are disputes, typically
involving the amount of the settlement offer, which cannot
be resolved between the shipper and the carrier. If for
example, your mover breaks a table you believe is worth
$2000 and the mover feels it was only worth $100 especially
since the mover says the desk was damaged prior to loading.
If you would like to request arbitration of your case,
you must send us a written request for arbitration. Requests
must be in writing and should include:
- The name and address of the carrier (including the MC
- Motor Carrier Number if available)
- The date and city where the shipment was picked up
- The date and city where the shipment was delivered
- The name (of the shipper) that the shipment moved under
- Any shipment number, bill of lading number or claim
number that would help to identify the shipment, and
- The value of the claim
Do not send in your shipping documents with your initial
request for arbitration. You will be asked to produce
them at a later date. Remember, before the arbitration
process can begin, you must have filed a claim through
the carrier's regular claims process and the mover must
have made his final offer.
Reasons why moving companies deny damage claims
If the moving companies deny your damage claims, review
the following list of reasons before proceeding with any